Terms and Conditions
Calypso Cove Terms & Conditions
The terms, conditions and policies set out below apply to the purchase of tickets from this website. Please ensure that you have read and understood them before you commit to your purchase. We reserve the right to change these terms and conditions at any time, effective immediately upon posting on our website site.
1. Purchase And Delivery Of Tickets
1.1 Calypso Cove will use reasonable endeavours to ensure that any tickets purchased from the attraction are available for use at the attraction or event for which they have been purchased on the date and (if applicable) at the time for which they have been purchased.
1.2 You are responsible for printing your ticket immediately following purchase. It will NOT be posted to you.
2. Refund And Exchange Policy
2.1 All bookings are completely non-refundable as agreed at the time of checkout. These can be transferred to a later date for a fee.
2.2 If you decide that you no longer want your tickets, or if you cannot attend the attraction or event on the date for which they were purchased (even if this is due to circumstances beyond your control) a exchange cannot be guaranteed. Please contact us directly on 01226 730 060 to find a suitable date and time to transfer to.
2.3 Calypso Cove will only provide a refund personally if, due to its own mistake, error or negligence, it has failed to make a ticket available for use at the attraction or event for which it was purchased on the date and (if applicable) at the time for which it was purchased, subject to the provisions at clause.
2.4 Should a refund or transfer of a ticket be required, a processing charges may apply and will be deducted off of the value of the refund.
3.1 It is your responsibility to ensure that you purchase tickets for the correct date on which you wish to attend. If you subsequently realise that you have made an error, please contact Customer Services immediately at 01226 730 060.
3.2 Please check your tickets carefully, as well as any receipt or booking confirmation received from us after completion of your purchase. If there is an error or mistake, please contact Customer Services immediately. It is your responsibility to ensure the entire ticket is clearly printed and the barcode and barcode number are clearly visible. The Attraction or Event organiser will require this to prove it is a valid ticket and grant entry to the attraction or event using the barcode shown.
3.3 Before you purchase your tickets, it is your responsibility to check whether there are any special restrictions on entry to the relevant attraction or event (for example, but without limitation, age restrictions or height restrictions). Calypso Cove shall not be liable for any refusal of entry to the attraction or event due to any inability to comply with such restrictions.
3.4 Security Checks – when redeeming your ticket, as defined in clause 4, you may be asked some simple security questions on presentation. These questions are designed to safeguard you and the attraction against fraudulent use.
3.5 It is your responsibility to check the opening dates and opening hours of the relevant attraction or event to ensure that you will be able to use your ticket on the date and at the time you wish to attend.
3.6 It is your responsibility to ensure that your tickets are not lost, stolen or damaged. Calypso Cove will not be liable to provide a refund if you are unable to attend the attraction or event due to loss or theft of, or damage to, or an inability to print your tickets.
4. Transfer And Resale Of Tickets
4.1 No ticket purchased from the attraction online shall be resold to a third party under any circumstances, and any such resale shall have the effect of rendering that ticket void and unusable as a means of entry to the attraction or event for which it was purchased.
4.2 No ticket purchased shall be used for advertising, promotions, contests, competitions or sweepstakes, unless permission has been obtained in advance from Calypso Cove.
4.3 No ticket purchased shall be transferred to or used by a third party unless permission is obtained from Calypso Cove.
4.4 Tickets purchased are only for the personal use of you and your party. We reserve the right to cancel tickets purchased if there is any resale or attempted resale of tickets at a higher price than purchased. This includes tickets being traded at an inflated price including through auction sites such as EBAY. The holder of a resold ticket may be refused entry or rejected from the attraction or event.
4.5 In the event of the venue/attraction being closed due to exceptional circumstances at the specified time/date of the event, a refund may be applicable subject to 2.4 above.
5. Limitations On Liability
5.1 Calypso Cove shall not be liable for any acts or omissions of the attraction, the attraction owner, the event organiser or any of their officers, staff or associates, and in particular (but not by way of limitation) Calypso Cove shall not be liable for any breach by any such person of the attraction or event’s own terms, conditions or policies.
5.2 Calypso Cove shall not be liable for any loss of or damage to property at the attraction or event, nor shall it be liable for the death of or personal injury to any person attending any attraction or event, save to the extent that such death or personal injury is caused by its own negligence or breach of statutory duty.
5.3 Calypso Cove shall not be liable for any closure or partial closure of any attraction or any cancellation of any event by the attraction owner or event organiser, nor shall it be liable for any variation to the programme of any event.
5.4 Calypso Cove shall not under any circumstances be liable for any unforeseeable loss damage or injury, nor shall it be liable in any way or for any indirect or consequential loss whatsoever.
5.5 The liability of Calypso Cove for any breach of these terms and conditions or for any breach of statutory duty shall be limited in any event to the face value of the ticket you have purchased.
6.1 These terms and conditions represent the entire understanding and agreement between us and you acknowledge that you have not been induced to purchase any tickets by any representations made by Calypso Cove but nothing in these terms and conditions shall be deemed to exclude liability for fraudulent misrepresentation.
6.2 If any Court shall find any provision of these terms and conditions to be void or unenforceable then that provision shall be rendered ineffective to the extent of the Court’s finding but this shall not affect the validity or enforceability of the remaining provisions of these terms and conditions.
6.3 These terms and conditions are governed by English law and any dispute between the parties shall be subject to the exclusive jurisdiction of the English Courts.
6.4 None of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party (with the exception of the attraction owner or event organiser, who may enforce them), but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.